Privacy Policy

Who We Are

MICCOO provides portable storage products and related product support services.

For privacy-related questions, you may contact us at:

Information We Collect

Depending on how you use our website, we may collect information that you provide directly to us, including:

• Name
• Email address
• Order number or purchase information
• Product capacity, such as 500GB or 1TB
• Device and operating system information
• Details about your product or support issue
• Photos or screenshots that you choose to upload

Our website and hosting services may also automatically collect limited technical information such as IP address, browser type, device type, access time and basic website logs.

How We Use Your Information

We may use personal information for purposes including:

• Responding to customer and product support requests
• Verifying purchase or warranty-related information
• Troubleshooting product or compatibility issues
• Providing manuals, setup and formatting guidance
• Improving our support processes and website services
• Protecting our website against misuse or security threats
• Meeting applicable legal and regulatory requirements

Legal Basis for Processing

Where applicable data protection law requires a lawful basis, we may process personal information when it is necessary to respond to your request, provide product or after-sales support, comply with legal obligations, or pursue legitimate interests such as operating and securing our customer support services.

Where we rely on consent for a particular activity, you may withdraw that consent where applicable.

How We Share Information

We do not sell personal information to advertisers. We may share information only where reasonably necessary with service providers that help us operate our website, store submitted form data, provide technical services or assist with customer support.

We may also disclose information when required by law, legal process or to protect our rights, users or services.

Data Retention

We retain support and contact information only for as long as reasonably necessary for the purpose for which it was collected, including handling follow-up questions, warranty-related matters, dispute resolution and applicable legal requirements.

As a general guideline, customer support records may be retained for up to 24 months after a support matter is resolved, unless a longer retention period is required or justified.

International Data Processing

Our website, hosting providers or service providers may process information in countries other than the country where you live.

Where applicable law requires additional safeguards for an international transfer of personal data, we take reasonable steps to use appropriate safeguards.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Request restriction of certain processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent

To make a privacy request, contact miccoosp@outlook.com .

Cookies & Website Technologies

Our website may use cookies or similar technologies that are necessary for website operation, security, preferences or functionality.

If we introduce analytics, advertising or other non-essential cookies, we may provide additional information and choices as required by applicable law.

Data Security

We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse or alteration. However, no internet transmission or storage system can be guaranteed to be completely secure.

Children's Privacy

Our website and products are not specifically directed to children. We do not knowingly seek to collect personal information from children through our customer support form.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements. When we make material changes, we may update the effective date shown at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how personal information is handled, contact: